June 16, 2025
A new permit system, Camino, launched this morning.
It’s goal: Streamlining the submittal process and enhancing the overall customer experience.
It features a user-friendly, TurboTax-style interface that guides applicants through the permit application process with clarity and precision. Internally, we are integrating artificial intelligence tools to reduce processing time for routine tasks, accelerating turnaround while maintaining quality. These improvements are part of our broader strategy to increase predictability in permit delivery, decrease processing times, and reduce applicant frustration.
As we transition to this new system, we ask for patience from those seeking permit applications or checking the status of current projects. New applications will be processed through the new Online Permit Center. Existing applications and permits issued before June 16, 2025 will still be accessible through the old system until they are migrated. Once a permit is moved to the new system, applicants will receive confirmation from a member of the permit team.
Stay tuned for more information later this year about how this new system is a valuable tool for the community to be able to see what projects are underway in the city.