Information Technology

Information Technology provides support for Lakewood’s computer network. This includes the operation, maintenance and repair of network hardware and client workstations.

Kenneth White – Chief Information Officer
City Hall, 6000 Main St. SW
Lakewood, Wa 98499

253-983-7815
Email: KWhite
To email Kenneth White add his email handle before @cityoflakewood.us

Hours
Monday to Friday: 8:30 a.m. to 5:00 p.m.


Responsibilities

  • Day-to-day network center operations.
  • Technical services to support and enhance city information systems and cover all data, hardware and software including applications, operating systems, special systems, networks, employee training, and equipment acquisition.
  • Technical services, support maintenance and enhancements to the city’s telephone system, cellular and other mobile devices, and building wire cable, wireless and other communications-related needs.
  • Internet and intranet web services including developing and maintaining FTS (File Transfer Protocol) and VPN (Virtual Private Network) services, providing user training, monitoring system security and developing interfaces.
  • Provide geographical information services (GIS) which includes developing and maintaining the city’s spatial database, producing maps, analyzing data, generating reports, providing user training and developing user-friendly internal and external interfaces to the city’s GIS.

Goals and Objectives

  • Support City goals and department objectives through automation.
  • Provide excellent customer service, employee service and user training.
  • Understand departments’ business process and needs.
  • Streamline city operations through integration and systems automation.
  • Keep informed of technology trends, enhancements and capabilities.
  • Seek new technology and apply where cost effective.
  • Provide stable and reliable information technology infrastructure.
  • Provide up-to-date hardware and software tools.
  • Improve access to city services and information through the web and other online systems.